At Back2life®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect personal information received through our website and from interactions with our customers.
Information We Collect
Back2life® collects certain information to provide you the best possible service and shopping experience. The personal information we collect depends on how you use our website and interact with us.
We collect information in the following ways:
- Account registration: When you create an account on our website, we require personal information like your name, email address, phone number, and physical address. This allows us to keep a record of your purchases, communicate with you, provide customer service, and personalize your shopping experience.
- Purchases: We collect billing and payment information when you purchase our products. This includes credit card number, billing address, and similar payment details. We use trusted third-party processors to handle payment transactions securely.
- Website activity: We use cookies and web analytics tools to collect information about how you navigate our website. This includes pages visited, links clicked, items viewed, and other website activity. This allows us to provide relevant product recommendations and improve the website experience.
- Communications: When you contact us via email, phone, chat, social media or otherwise, we collect information like your name, contact details, and the contents of the communication. We use this to reply, fulfill requests, and provide customer service.
- Surveys: Occasionally we conduct voluntary customer surveys and collect responses. Survey information is used to improve our products and services.
We collect only the minimum amount of personal information needed for business and customer service purposes. You can browse our website and view products without providing any personal information.
How We Use Information
The personal information Back2life® collects is used to:
- Process, fulfill and follow up on purchases, returns, exchanges, and other transactions
- Respond to customer requests and questions, via phone, email, chat, social media, etc.
- Send order and shipping confirmations and updates
- Communicate about new products, sales, promotions, and other news
- Create and manage customer accounts
- Provide a personalized shopping experience and make product recommendations
- Improve our website design, products, and services
- Send periodic emails and mailings, if signed up to receive (you can unsubscribe anytime)
- Protect against and prevent fraud, abuse, security risks, and violations of our Terms of Use
We use aggregated, anonymous website activity data to observe customer trends and improve our website functionality. Beyond the purposes listed above, we will not share or sell any personal information with third parties unless required by law.
Third-Party Services
Back2life® uses trusted third-party services to process payments, fulfill orders, optimize the website, assist with communications, and more. These service providers are not permitted to share or use your information for any purpose other than providing services to Back2life®.
We share your information only as necessary for the third party to provide its service. Third parties must maintain appropriate security to protect your data. We take care in selecting reliable third-party services that meet high standards for data privacy and security.
Data Security
Back2life® implements robust measures to protect the security of your personal information. We use computer safeguards like firewalls and data encryption, and we enforce physical access controls to our buildings and files. Our third-party service providers are also required to maintain strong security protections and not use your information for any unauthorized purpose.
We only collect payment information through secure checkout processes. Payment details are transmitted directly to the card processor over SSL connections. We do not store full payment information on our servers.
While we take reasonable precautions to safeguard your personal information, no website or internet transmission can be guaranteed 100% secure. We encourage customers to play an active role in protecting their information as well.
Cookies
The Back2life® website uses cookies – small data files stored on your computer or mobile device. Cookies help us learn how you interact with and use our website. They allow us to recognize returning users, track browsing patterns, personalize your experience, and more.
You can disable or delete cookies through your web browser settings. However, disabling cookies may affect your ability to access and use certain features of our website. We also use web analytics tools that employ cookies to collect aggregated usage statistics for our internal analysis and reporting.
External Links
The Back2life® website may contain links to third-party websites that we do not control or endorse. If you click on one of these links, you are leaving our website and we are not responsible for the content, privacy practices or security of these external sites. We encourage you to review the privacy policies on any website you visit through a third-party link.
Social Media
Back2life® maintains official profiles on Facebook, Instagram, Twitter, YouTube and other social media platforms. We collect, store and use information in accordance with the terms and conditions as well as the privacy policies of each social media platform. Please refer to the privacy settings and policies of the social media site to understand your rights and customization options.
We may occasionally run contests, sweepstakes and promotions through our social media channels. Participation in these events requires provision of certain personal information which is used solely for administering the contest, sweepstakes or promotion. Winners’ names and images may be posted publicly.
Email Communications
By providing your email address to Back2life®, you consent to receiving occasional promotional messages from us. You can opt-out of promotional emails at any time by clicking the unsubscribe link found at the bottom of each email. Even if you opt-out of promo messages, we may still send you service-related communications.
Children’s Privacy
The Back2life® website and products are meant for adults only. We do not knowingly collect or store any personal information from children under age 18. If you believe we have mistakenly collected information from a minor, please contact us so we can promptly remove it.
Your Data Rights
At Back2life®, we respect your right to access and control your personal data. You have choices about the information we collect and here are your rights as a customer:
- Access: You can request a copy of the personal data we hold about you at any time.
- Change or Delete: You can edit your account information or ask us to delete your personal data from our systems.
- Opt-out of communications: You can opt-out of receiving promotional emails and other communications.
- Disable cookies: You can disable cookies through your browser settings.
- Data portability: You can ask us to provide your stored personal data to you in a structured, commonly used and machine-readable format, or have us transfer this data directly to another service provider selected by you.
To make a request regarding your personal data, please contact our Customer Service team. For your protection, we may need to verify your identity before fulfilling certain requests about your data.
Changes to This Policy
We may occasionally make changes to this Privacy Policy to reflect evolving laws, regulations, practices and technology. Any material changes will be communicated through our website or to the primary email address associated with your account. A revised version of the policy will take effect as soon as it is accessible on our website.
Contact Us
If you have any questions about the Back2life® Privacy Policy or data practices, please get in touch with our Customer Service team.
Email: [email protected]
Phone: 218-247-2776
Mailing Address:
Back2life® Massagers
2139 Ashmor Drive.
BRUNSON, SC
At Back2life®, the privacy and satisfaction of our customers is our top priority. Thank you for your interest!
Frequently Asked Questions
Here are answers to some common Privacy Policy questions from our customers:
Q: What information do you collect when I visit your website?
A: Information collected on our website includes: data about your visits and use of the site (through cookies and web analytics tools), information you voluntarily provide (such as through account registration and checkout), and any information you send to us. You can visit our site without providing any personal data.
Q: Do you share my personal information with other companies?
A: We will never share or sell your personal data with any third party companies for marketing purposes. The only sharing we do is with trusted service partners we use to run our business and fulfill orders. These partners must adhere to strict data privacy standards.
Q: How can I update or delete my personal data?
A: You can easily edit the personal information associated with your customer account through the “My Account” section of our website. To request deletion of your data or make other requests, contact our Customer Service team.
Q: Is my payment information secure on your website?
A: Absolutely. Any payment transactions through our website are processed securely and in compliance with strict ecommerce standards. We do not ever store full payment details on our own systems.
Q: How can I stop receiving promotional emails from you?
A: There is an “Unsubscribe” link at the bottom of every promotional email we send. Simply click that link and you will no longer receive any promotional messages from us. You may still receive service emails related to orders.
Q: Who can I contact if I have privacy concerns or questions?
A: Please email our Customer Service team at [email protected] if you have any concerns or questions about our privacy practices or handling of personal data. We are happy to provide any information you need to ensure you feel comfortable and informed.
Q: Do you have a retention policy for stored personal information?
A: Yes, we regularly review all stored customer data and delete any information that is no longer necessary for our business and customer service purposes. We specifically look for and purge any personal data from inactive user accounts after a set period of inactivity.
Q: Will you notify me if there is ever a security breach involving my personal data?
A: Absolutely. If any personal customer information under our control is ever compromised, we will promptly notify all affected individuals in accordance with data breach laws.